Shipping policy
Shipping Policy
Welcome to VapePalace! We are committed to delivering your orders promptly and securely. Please review our shipping policy below to understand how we handle shipping, delivery, and related inquiries.
Shipping Methods & Rates
We offer the following shipping options for your convenience:
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Standard Shipping
- Delivery Time: 5 to 9 business days.
- Rate: $17.99.
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Expedited Shipping
- Delivery Time: 3 to 5 business days.
- Rate: $20.99.
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Express Shipping
- Delivery Time: 1 to 3 business days.
- Rate: $24.99.
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Local Delivery (Powered by Uber)
- Delivery Time: Same day or next day, based on availability.
- Rate: Variable (depends on distance and driver availability).
- Note: Please contact us at +1 647 622 3274 for local delivery inquiries.
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Free Shipping
- Available for orders over $100.
- Delivery Time: 5 to 9 business days.
Order Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping
- We currently ship to Toronto Ontario.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your shipment’s progress.
Local Delivery Details
For customers within the local delivery zone:
- Delivery fees vary based on distance and demand.
- To book a local delivery, please call us at +1 647 622 3274 or email De.gondall@gmail.com
- Same-day or next-day delivery depends on driver availability.
Lost or Damaged Packages
We take every precaution to ensure your order arrives safely. However, if your package is lost or damaged during transit:
- Contact us immediately at De.gondall@gmail.com with your order number and details.
- We will work with the courier to resolve the issue promptly.
Changes to the Shipping Policy
VapePalace reserves the right to update or modify this policy at any time. Changes will be posted on this page, and the effective date will be updated.
Contact Us
For any questions or concerns about shipping, please contact us:
- Email: De.gondall@gmail.com
- Phone: +1 647 622 3274
Thank you for shopping with VapePalace. We appreciate your trust and support!